lost / Damage Package Policy
Lost, Damaged, or Stolen Packages
Once an order has been shipped and accepted by USPS or the shipping carrier, responsibility for the package is transferred to the carrier.
Lost Packages
If your package appears lost:
- Check your tracking information
- Contact your local USPS office
- Request a GPS Locate scan to verify delivery location
Delivered But Not Received
If tracking shows “Delivered” but you cannot locate your package:
Please:
- Check around your property
- Ask neighbors or household members
- Contact your local USPS office immediately
Damaged Packages
If your package arrives visibly damaged:
- Take photos immediately
- Keep all original packaging
- Contact us within 48 hours
Liability Notice
Kitty Badge Designs is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Transit damage caused by shipping carriers
Any claims related to shipping issues should be filed directly with USPS or the shipping carrier.