Refund Policy
At Kitty Badge Designs, each badge reel and keychain is handcrafted with care and made to order. Because of the personalized and handmade nature of our products, all sales are final.
Returns & Exchanges
We do not accept:
- Returns
- Exchanges
- Order cancellations
- Refund requests after purchase
Please review your order carefully before completing checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.
When contacting us, include:
- Your order number
- Clear photos of the item
- Photos of packaging (if applicable)
- A description of the issue
We will review your request and work with you to provide an appropriate resolution.
Non-Refundable Situations
Refunds or replacements will not be issued for:
- Buyer’s remorse
- Incorrect shipping address provided at checkout
- Delayed shipping caused by carrier services
- Lost or stolen packages marked as delivered
Contact Us
For order-related concerns, please contact: